Introduction
The Commuter Transit Card makes it easy to use your employer subsidy and pre-tax dollars to purchase Hop FastPasses. Before purchasing your transit passes, Enroll in the Commuter Transit Card.
Table of Contents
Purchase a Physical HOP Card
This transit agency offers both online and mobile app purchasing options. For the most flexible experience, the mobile app purchasing option is recommended. Download the Hop FastPass mobile app for iOS or Android, and follow these instructions to purchase your passes.
If you do not already have a HOP Card, visit the following website to find a list of locations where you can purchase a physical HOP Card: https://myhopcard.com/home/get-card.
Once you have purchased your HOP card, you will be able to load value using the website or mobile app.
Note
You will not be able to use your Commuter Transit Card to add value to your HOP Card at a retail location. The Commuter Transit Card will only work on the HOP card website or mobile app.
Purchase a Virtual HOP Card
To purchase a virtual HOP Card using Apple Pay or Android Pay, follow these instructions.
1. Download the HOP Fastpass app on the Apple App Store or Google Play Store.
2. Sign in or create an account, then tap Get a Virtual Card Using Apple Pay.
3. Enter a name for the card, choose the applicable rider type and determine a load value to add to the card. Finally, tap the circle at the bottom of the screen to agree to the Terms & Conditions. If your virtual Commuter Transit Card has already been added to your Apple or Google Wallet, tap that option at the bottom of the screen. Otherwise, tap Other Payment Methods.
4. Tap New Payment Method, then tap Add. Complete the form by entering your name and company's billing information.
Note
You will need to enter your company's billing address details, which can be found in your Commute Hub on the Commuter Card page.
5. Enter your Commuter Transit Card details. If you elected the virtual Commuter Transit Card option, follow the instructions in this article to find your card details. Enter your details and tap Next.
6. Review your order, ensuring your company's billing address is listed, then tap Finish.
7. When your purchase has been completed, you will be asked whether you'd like to add your HOP card to your virtual wallet. If you'd like to add it, tap the appropriate option. Otherwise, tap Later.
8. To add value to your HOP card, tap Load Value. You can also enable Auto-Load by tapping the slider on the right side of the screen and choose the amount to be auto-loaded from your Commuter Transit Card onto your HOP card whenever the HOP card value reaches five dollars or less.
9. As you get ready to board transit, hold your phone over the green HOP readers. When you've heard a chime and seen a green checkmark, you're good to go.
Add Value Online
Follow these instructions to add value to your HOP card online.
1. Visit https://myhopcard.com/home/. If your card has not yet been registered, do so by click Register Card in the top navigation menu and following the instructions to create an account and register your card.
2. Once your card is registered, follow the instructions to add value to your card. During the checkout process, use your Commuter Transit Card details. If you elected the virtual Commuter Transit Card option, follow the instructions in this article to find your card details.
Note
If the checkout process requires a billing address or zipcode, you will need to enter your company's billing address details, which can be found in your commute hub on the Commuter Cards page.