Introduction
Find all the answers to our frequently asked Customer Service questions here.
Table of Contents
What's the best way to reach Luum's Customer Support team?
There are multiple ways to reach Luum's Customer Support team when you need help with your Commuter Benefits. You can chat with us using the widget in the bottom right corner of your screen (click "Need support?") to get the quickest response.
Otherwise, send an email to support@luum.com and we'll get back to you as quickly as possible.
The Luum Customer Support Team does not currently have a customer support phone number.
For questions related to your company's commute program policies, please reach out to your company's internal commute team.
When is the Luum Customer Support team available?
Luum's Customer Support team is available and responding to inquiries from 6am-5pm PST, Mondays-Fridays. We are closed on the following holidays:
- New Years Day
- Martin Luther King, Jr. Day
- President's Day
- Memorial Day
- Juneteenth
- Independence Day
- Labor Day
- Veteran's Day
- Thanksgiving Day
- Day After Thanksgiving
- Christmas Eve
- Christmas Day
If you need urgent help outside of these hours, please reach out to your company's internal commute team.