Introduction
If you find that you need a different type of commuter benefit, want to change your monthly contribution, or no longer need your commuter benefits, you may change or cancel your commuter benefits elections between the 1-15th of every month. Please follow the instructions below to learn more about editing or cancelling commuter benefits.
Note
Have questions about what will happen after editing or cancelling your commuter benefits? Please see our Benefit Elections FAQs.
Table of Contents
Editing your Commuter Benefits Elections
You may edit your commuter benefit elections between the 1-15th of each month. To do so, follow these steps:
1. Log-in to your Organization's commute website
2. Navigate to the Benefit Elections in the left-hand sidebar
3. Under Current Elections click the Edit button to make your desired changes
The changes you make to your benefit elections during the 1-15th of the month will not be finalized until the 16th of the month, at 12:00am PST. You will see those changes reflected in the following benefit month.
Cancelling your Commuter Benefits Elections
You may cancel your commuter benefit elections between the 1-15th of each month. To do so, follow these steps:
1. Log-in to your Organization's commute website
2. Navigate to Benefit Elections in the left-hand sidebar
3. Under Elected Benefits click the Cancel button to cancel your election
Upon cancelling your election, your card will remain active and you can spend down any remaining funds on eligible expenses. However leaving the employer will forfeit any existing funds.
Have more questions? Please reach out to our Support Team through the Live Chat widget on the bottom right corner or email support@luum.com for assistance M-F, 6 a.m.-5 p.m. PST.