Introduction
The Luum Commuter Card can be used to purchase various commute related products. However, there may come a time when you need to request a chargeback on a transaction. This article provides instructions on how to troubleshoot failed transactions and request a chargeback through the Emburse system if necessary.
TABLE OF CONTENTS
Troubleshooting Failed Transactions
The most common reason for requesting a chargeback is due to a transaction failing with the commute vendor, but you're still seeing the charge reflected in Luum. Before requesting a chargeback, ensure that you've taken the steps below to make sure you're not missing something and requesting a chargeback in error.
- Reach out to the support team at the vendor to ensure they received your transaction
- Check your ticketing or mobile wallet services to ensure the purchase are reflected in your account
- Confirm in the Luum commute hub to make sure your transactions align with what the vendor has recorded
Requesting a Chargeback through Emburse
If you have taken the previous steps or are otherwise able to confirm that a chargeback is needed, you will need to do so through the Emburse system, as they are the card provider used by Luum. To request a chargeback for a transaction in Emburse, you can use the instructions via this link.